One of the primary things everyone needs to know is that Starlink and its services can change without prior notice. The Starlink kit will be accessible in case of defects in workmanship and material.
The Limited Warranty will also be available for numerous periods, depending on the service location, kit model, and equipment seller. The High-performance Kit‘s warranty period will be 24 months (about two years) from the date of purchase. Users will also get a warranty of 2 years from the date of the original purchase of the standard kit. However, this offer is only valid for EU and UK clients; countries excluding them will experience a one-year warranty of 1 year. The Warranty for the accessories and devices is also one year.
If you plan to check your device’s warranty program, all you need to do is log into your account by providing the credentials. Moreover, if you aren’t a member, register yourself and activate the account. After completing this process, transfer to the warranty section and check the warranty section. The section covers all the information, including what the warranty covers, the duration of the Warranty, and other related essential details. In many cases, it is seen that the users are unable to get any details; if you are also facing the same issue, consider contacting customer support to get all the details related to your Warranty.
Numerous people need to be made aware of the eligibility criteria for a Starlink warranty; if you are one of them, consider going through this article to get detailed information. You can go through the above-mentioned paragraph to find out about the coverage and duration of the Warranty. You are eligible for the replacement of the high-performance kit and standard kit if you have purchased the product within two years. Moreover, the warranty period differs between the EU, the UK, and the rest of the world; users can check them to know everything in detail. Users can also get a replacement for the accessories if purchased within a year.
Additionally, if Starlink fails to meet the Limited Warranty Standard, you can fill a warranty claim by offering a detailed description in the Starlink Customer Support Portal. These are the essential criteria that everyone should know; users can also go through the portal to learn more about them in detail. Moreover, if you are facing any serious issues, you can also get in touch with the executive to get a solution to your issues.
For the people who don’t know, you can either purchase the product or rent it for your use and later return it to the user. The registration process for Starlink warranty is like that of other products. First, the user must check whether the product fulfills all the essential eligibility criteria. Moreover, if you face any other problem, you can go through the websites and contact the experts.
Additionally, you can refund the undamaged, unmodified, and untampered Starlink Kit and any accessories within one month. Users can also expect a full refund on their products.
Moreover, if you have purchased any accessory or product, you will get the product’s price as a refund. If you have opted for a rented Starlink kit, you are only eligible for a refund of the activation price. Moreover, there are numerous hidden norms, and users must thoroughly review the terms and conditions to know everything in detail. The refund policy is different for the purchased and rented products.
It doesn’t matter whether you are an existing user or a new user; it is essential for everyone to understand the warranty and claim process to maximize its benefits. Starlink offers numerous models, and the warranty period for all the models is different. Moreover, the Starlink warranty covers all the Hardware and services sold in the kit.
Moreover, you should also look for the things that the Warranty excludes to make it easy to claim them. Users don’t have the opportunity to renew the Warranty once it expires. Moreover, there are numerous conditions where the Warranty won’t be applicable. Users can review the articles to know everything in detail, as we have already discussed it.
Additionally, if you cannot understand certain things, you can contact the contact team to resolve the issue immediately. Starlink will get in touch with them via email or chat. Moreover, if you plan to purchase a used machine, consider going through the product thoroughly, and remember to go through the warranty period. Users can easily claim their Warranty by submitting a support ticket request.
Before we start discussing what an individual can get to see under the Warranty, we need to understand that the coverage of the Starlink warranty can change without any prior notice. If something changes, don’t panic; consider going through the new Warranty to stay updated with the latest information.
In general, the Starlink warranty program covers all the hardware malfunctions and manufacturing defects for the satellite dish and other machinery items related to it. It mainly includes issues arising from the installation issue and regular usage. Moreover, the Warranty may not cover the damage incurred due to user negligence, improper installation, and many more. Users may only get a partial replacement of the hardware warranty. Here is what’s covered:
- Internet service
Moreover, professionals say that a user should keep up with the warranty documentation offered by Starlink to know what is covered and what is excluded from the Warranty. The best way to know everything is by visiting the official website.
What’s Not Covered?
If you are the one who knows what Starlink is and if you have been through the terms and conditions, you must know that numerous things are not covered under the Starlink warranty. If you are the one who doesn’t know, then this article is for you as we are going to discuss that in detail. Starlink won’t be responsible for the damages to the Starlink kit after the delivery or underperformance resulting from:
- Manual re-pointing of the antenna
- Not being able to follow the instruction.
- Software not approved or offered by the team of Starlink or incompatible installation environment.
- Issues with the user’s network equipment and electrical power.
- Modification or repair done by any person other than the team of Starlink or approved affiliate.
- Deterioration, everyday wear, tear, dents, or superficial defect or marks not covered by Starlink.
- Abuse, accident, misuse, alteration, vandalism, or neglect
Troubleshooting and Technical Support
For the people who need to learn, Starlink also offers technical support and troubleshooting to help their clients solve issues related to satellite equipment and internet service. You can go through these steps if you are facing issues that include slow speeds, connectivity problems, or other technical issues.
Self-Help Resources: Starlink offers numerous online resources, some of which include troubleshooting blogs, guides, and frequently asked questions on their website. Moreover, people can go through them and solve their issues.
Customer Portal: Users can also access the consumer portal to manage their accounts, seek solutions for numerous issues, and check their connection status.
Contact Support: If you need more resources to solve your issue, you can contact the customer team of Starlink. Users can contact us at the number or drop an email on the website. Starlink is ready to offer help through phone, chat, or email.
Remote Assistance: In many cases, it is seen that Starlink’s team offers help by visiting the user’s place; if you are also facing any serious issue, you can get in touch with the team.
Replacement/Repair: After a cross-check, if it is confirmed that the device is at fault and under the warranty period, Starlink will offer a repair or replacement service. In short, users won’t face any difficulty.
Before we start discussing this topic, everyone should know that the Warranty for Starlink’s equipment is still going if you are planning to sell or buy it used. The Warranty will be followed as per the protocols, and it doesn’t matter whether the product is with you or it is with a 3rd party user; it will remain the same.
Users can go through the terms and conditions to learn more about them. In short, people who have purchased the Starlink Kit can sell, assign, or transfer the services to other responsible users. The users need to purchase a plan that allows their users to sell and purchase the product, as only some of the plan allows their user to do so.
Moreover, the transferring facility does not apply to users renting the services. The user needs to own the product to transfer it. Users can visit the official website or can also get in touch with professionals to know more about the activating services after the product is sold to a different user.
As we all know that SpaceX offers Starlink internet service. One problem every individual faces needs to learn how to apply for the Warranty or know the norms. If you also fall under the same category, this article is appropriate as it covers all the relevant information.
Additionally, the Warranty is different for all models and may vary from country to country, so make sure you go through them to gather information. It is also seen that people also need help transferring the equipment; make sure you choose a good plan, or else the feature of transferring won’t be there. Moreover, people renting the services will need help transferring them.